For any business dealing in physical goods, a delivery docket is an essential piece of documentation as it describes not only what is being delivered but how much of each item is in the delivery also.

Typically, in a retail store, each delivery docket has a long journey. One document will travel from the distribution centre or manufacturer into the delivery truck, through to the store where it’s accepted in by the team, then it is passed to the accounts department to post onto the accounting system and finally multiple dockets are taken by courier to more filing cabinets in head office and eventually to an archive storage location.

It isn’t uncommon for convenience store owners to have small back office teams. Even if they have a handful of stores in different locations and large transaction volumes, they might not necessarily have a dedicated in-house accounting team, for example. In fact, many store owners will have multiple responsibilities, including ensuring their accounts are always correct.

In this latest Help & Advice post, our Connections Product Manager Ladislav Zimanyi discusses Connections and goes through some of the most common errors that may arise,  both in Retail Connect and Supplier Connect, and gives some simple tips on how to fix them. We've also put together a 20 minute video to help you fix these common errors. 

Why Do Errors Occur in Connections?

Connections sits between your Sage 50cloud or Sage 200cloud back office accounts system and your EPoS system. It also imports data from suppliers. The secret to creating a seamless administration process is in the set up and data mappings. Errors can occur for a variety of common reasons and so in this article, we point out some of these common errors and guide you through the steps to fix them.

For more details about Connections, check out  https://envisagecloud.ie/products/sage-integrated-apps/retail/

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